Presidência do Governo Regional
José Manuel Bolieiro announces completion of HDES Functional Programme review
José Manuel Bolieiro announces completion of HDES Functional Programme review
Presidência do Governo Regional
José Manuel Bolieiro announces Health Voucher to reduce waiting times
José Manuel Bolieiro announces Health Voucher to reduce waiting times
Presidência do Governo Regional
José Manuel Bolieiro highlights improvement of Faial Island Health Unit with new vehicles, equipment and full GP coverage
José Manuel Bolieiro highlights improvement of Faial Island Health Unit with new vehicles, equipment and full GP coverage
Communiqué from the Council of the Government
Nota de Imprensa
July 10, 2026 José Manuel Bolieiro announces completion of HDES Functional Programme review The President of the Regional Government, José Manuel Bolieiro, announced today the completion of the review of the final version of the Functional Programme for the Divino Espírito Santo Hospital (HDES), a strategic document for the hospital's future. “The Council of the Government has completed its review of the final version of the Functional Programme drawn up for the Renovation, Reorganisation and Restructuring of HDES. This was done in accordance with the guidelines issued by the Regional Government and the work carried out by the Review Committee, which discussed and considered the document and consulted all the directors of the HDES clinical and non-clinical departments,” stated José Manuel Bolieiro. The Functional Programme, now finalised, is the result of a broad, participatory and multidisciplinary process, developed over 50 working meetings involving more than 75 professionals and managers from different areas of HDES. The aim was to ensure that the document reflected the institution’s actual needs and addressed the future challenges of healthcare provision in the Region. As part of this process, 42 meetings were held with the clinical departments, focusing on functional validation, the definition of clinical flows and the identification of the operational needs of the various specialities, as well as eight meetings with the non-clinical departments, ensuring an integrated approach to the reorganisation and restructuring of the hospital. The head of the Azorean Government spoke in Horta at the presentation of the conclusions of the latest meeting of the Council of the Government, which “authorised the HDES Board of Directors to initiate the necessary procedures for the public dissemination of the Operational Programme and to proceed with all subsequent stages of the reorganisation and restructuring of that hospital unit." The President of the Regional Government stressed that “it was also decided that all stages of the procedure [concerning the future of HDES] will be subject to approval by the Regional Council of the Government, through the regular provision of information." “The Council of the Council also determined that the consultancy firm Antares should present the Operational Programme in advance to the parties sitting in the Legislative Assembly of the Autonomous Region of the Azores, the municipalities and the Bureau of the São Miguel Island Council," he revealed. The Operational Programme provides for a significant increase in healthcare capacity at HDES, raising the number of inpatient beds from 437 to 500, with the possibility of future expansion to 641 beds. Plans also include expanding the operating block to 10 rooms for elective surgery, increasing the delivery suite from one to two rooms, increasing outpatient capacity from 60 to 139 consultation rooms, and expanding the day hospital units, with particular emphasis on haemodialysis, which will increase from 23 to 35 monitors. The number of oncology stations will rise from 12 to 16, and the Multipurpose and Speciality Day Hospital will expand from 51 to 56 stations. This will provide a more effective response to the current and future needs of the Azorean population. The proposed solution for HDES also includes the refurbishment of the existing building and the construction of new buildings, creating better conditions for patients and staff and reinforcing its clinical excellence. The Functional Programme ensures compliance with international standards and best practices by expanding spaces to meet the recommended areas and flow paths, particularly in the Emergency Department and the Outpatient Surgery Unit, as well as by creating new facilities, including a Paediatric Intensive Care Unit, a hybrid room in the operating block, an outpatient surgery unit and new recovery areas.
July 10, 2026 José Manuel Bolieiro announces completion of HDES Functional Programme review The President of the Regional Government, José Manuel Bolieiro, announced today the completion of the review of the final version of the Functional Programme for the Divino Espírito Santo Hospital (HDES), a strategic document for the hospital's future. “The Council of the Government has completed its review of the final version of the Functional Programme drawn up for the Renovation, Reorganisation and Restructuring of HDES. This was done in accordance with the guidelines issued by the Regional Government and the work carried out by the Review Committee, which discussed and considered the document and consulted all the directors of the HDES clinical and non-clinical departments,” stated José Manuel Bolieiro. The Functional Programme, now finalised, is the result of a broad, participatory and multidisciplinary process, developed over 50 working meetings involving more than 75 professionals and managers from different areas of HDES. The aim was to ensure that the document reflected the institution’s actual needs and addressed the future challenges of healthcare provision in the Region. As part of this process, 42 meetings were held with the clinical departments, focusing on functional validation, the definition of clinical flows and the identification of the operational needs of the various specialities, as well as eight meetings with the non-clinical departments, ensuring an integrated approach to the reorganisation and restructuring of the hospital. The head of the Azorean Government spoke in Horta at the presentation of the conclusions of the latest meeting of the Council of the Government, which “authorised the HDES Board of Directors to initiate the necessary procedures for the public dissemination of the Operational Programme and to proceed with all subsequent stages of the reorganisation and restructuring of that hospital unit." The President of the Regional Government stressed that “it was also decided that all stages of the procedure [concerning the future of HDES] will be subject to approval by the Regional Council of the Government, through the regular provision of information." “The Council of the Council also determined that the consultancy firm Antares should present the Operational Programme in advance to the parties sitting in the Legislative Assembly of the Autonomous Region of the Azores, the municipalities and the Bureau of the São Miguel Island Council," he revealed. The Operational Programme provides for a significant increase in healthcare capacity at HDES, raising the number of inpatient beds from 437 to 500, with the possibility of future expansion to 641 beds. Plans also include expanding the operating block to 10 rooms for elective surgery, increasing the delivery suite from one to two rooms, increasing outpatient capacity from 60 to 139 consultation rooms, and expanding the day hospital units, with particular emphasis on haemodialysis, which will increase from 23 to 35 monitors. The number of oncology stations will rise from 12 to 16, and the Multipurpose and Speciality Day Hospital will expand from 51 to 56 stations. This will provide a more effective response to the current and future needs of the Azorean population. The proposed solution for HDES also includes the refurbishment of the existing building and the construction of new buildings, creating better conditions for patients and staff and reinforcing its clinical excellence. The Functional Programme ensures compliance with international standards and best practices by expanding spaces to meet the recommended areas and flow paths, particularly in the Emergency Department and the Outpatient Surgery Unit, as well as by creating new facilities, including a Paediatric Intensive Care Unit, a hybrid room in the operating block, an outpatient surgery unit and new recovery areas.
Nota de Imprensa
July 10, 2026 José Manuel Bolieiro announces Health Voucher to reduce waiting times The President of the Regional Government, José Manuel Bolieiro, announced today the approval of a legislative initiative to introduce the Health Voucher scheme, a measure designed to improve Azorean patients' access to specialist healthcare and reduce waiting times. “With the Health Voucher, the Regional Government aims to ensure faster access for patients to specialist hospital consultations and additional diagnostic tests,” stated José Manuel Bolieiro in Horta, whilst presenting the conclusions of the latest meeting of the Regional Council of the Government. According to the head of the Azorean Government, the Health Voucher aims to “reduce waiting times, increase patients’ freedom of choice and promote a more efficient use of available resources.” “The Health Voucher will be issued for approved or contracted providers when the maximum guaranteed response times are exceeded,” explained the President of the Regional Government. The Regional Government will shortly submit the draft Regional Legislative Decree establishing the Health Voucher to the Legislative Assembly for consideration and voting. The introduction of this measure is part of the Azorean Government’s strategy to continue improving access to healthcare for the Azorean population, whilst also bolstering the Regional Health Service’s response capacity. The initiative comes at a time when regional hospitals are experiencing unprecedented levels of activity. Between 2019 and 2025, the total number of hospital consultations carried out in the three Regional Health Service hospitals increased by around 20%, rising from 410,027 to 491,466. This growth was observed across all three hospitals in the Region. The Divino Espírito Santo Hospital registered a 21% increase, rising from 251,252 to 304,234 consultations. The Santo Espírito Hospital of Terceira Island saw its activity rise by 25%, from 88,457 to 110,208 consultations. Meanwhile, the Horta Hospital recorded a 10% increase, rising from 70,318 to 77,024 consultations. These results highlight the significant efforts made by healthcare professionals and the Regional Health Service to meet the population's needs, achieving the highest number of hospital consultations ever recorded in the Region. Nevertheless, the Regional Government considers that, whilst an increase in healthcare provision is essential, it is not sufficient. The aim is to ensure that Azoreans have timely access to healthcare. It is in this context that the Health Voucher scheme has been introduced, mobilising the installed capacity of the public, private and social sectors in a complementary manner, helping to reduce waiting times and ensure a swifter response to citizens’ needs.
July 10, 2026 José Manuel Bolieiro announces Health Voucher to reduce waiting times The President of the Regional Government, José Manuel Bolieiro, announced today the approval of a legislative initiative to introduce the Health Voucher scheme, a measure designed to improve Azorean patients' access to specialist healthcare and reduce waiting times. “With the Health Voucher, the Regional Government aims to ensure faster access for patients to specialist hospital consultations and additional diagnostic tests,” stated José Manuel Bolieiro in Horta, whilst presenting the conclusions of the latest meeting of the Regional Council of the Government. According to the head of the Azorean Government, the Health Voucher aims to “reduce waiting times, increase patients’ freedom of choice and promote a more efficient use of available resources.” “The Health Voucher will be issued for approved or contracted providers when the maximum guaranteed response times are exceeded,” explained the President of the Regional Government. The Regional Government will shortly submit the draft Regional Legislative Decree establishing the Health Voucher to the Legislative Assembly for consideration and voting. The introduction of this measure is part of the Azorean Government’s strategy to continue improving access to healthcare for the Azorean population, whilst also bolstering the Regional Health Service’s response capacity. The initiative comes at a time when regional hospitals are experiencing unprecedented levels of activity. Between 2019 and 2025, the total number of hospital consultations carried out in the three Regional Health Service hospitals increased by around 20%, rising from 410,027 to 491,466. This growth was observed across all three hospitals in the Region. The Divino Espírito Santo Hospital registered a 21% increase, rising from 251,252 to 304,234 consultations. The Santo Espírito Hospital of Terceira Island saw its activity rise by 25%, from 88,457 to 110,208 consultations. Meanwhile, the Horta Hospital recorded a 10% increase, rising from 70,318 to 77,024 consultations. These results highlight the significant efforts made by healthcare professionals and the Regional Health Service to meet the population's needs, achieving the highest number of hospital consultations ever recorded in the Region. Nevertheless, the Regional Government considers that, whilst an increase in healthcare provision is essential, it is not sufficient. The aim is to ensure that Azoreans have timely access to healthcare. It is in this context that the Health Voucher scheme has been introduced, mobilising the installed capacity of the public, private and social sectors in a complementary manner, helping to reduce waiting times and ensure a swifter response to citizens’ needs.
Nota de Imprensa
July 9, 2026 José Manuel Bolieiro highlights improvement of Faial Island Health Unit with new vehicles, equipment and full GP coverage The President of the Regional Government, José Manuel Bolieiro, chaired today the handover of six electric vehicles and two new sets of dental equipment to the Faial Island Health Unit (USIF). These investments were funded under the Recovery and Resilience Plan (RRP) to bolster the capacity of primary healthcare services on the island. On this occasion, the head of the Azorean Government emphasised that this investment stems from the Regional Government’s ability to make use of EU funds to modernise the Regional Health Service. “This was an ambition we were able to accomplish through strict compliance with the milestones and targets of the Regional Recovery Plan (RRP). We have taken this opportunity to bolster the resources available for healthcare and improve our response capacity to the population,” stated José Manuel Bolieiro. The six electric vehicles, representing an investment of about €268,000, will not only replace three vehicles that have reached the end of their useful life but also double the fleet serving the Faial Island Health Unit, which will significantly improve the provision of home healthcare services. The head of the Azorean Government also highlighted the investment in oral health, with the purchase of two state-of-the-art dental chairs, at a cost of around €34,000. “We did not simply replace equipment. We now have two dental chairs, among the most modern available today, which will enable this Health Unit to take an increasingly proactive approach to screening and promoting oral health amongst the Faial population," he emphasised. Between 2021 and 2026, the Regional Government invested about €565,000 in Faial Island Health Centre, with more than €300,000 funded under the RRP. This also included the purchase of equipment such as vital signs monitors, surgical lights and IT equipment, contributing to the technological modernisation of this unit. José Manuel Bolieiro also highlighted the progress achieved regarding human resources, noting that the hiring of three General Practitioners means that the island now has full GP coverage. "GP Coverage on the island of Faial now stands at 100%, a very positive sign of the progress we are making within the Regional Health Service, particularly in terms of primary healthcare," he emphasised. The Faial Island Health Unit plays a key role in providing local healthcare to the population, particularly in an archipelago where primary healthcare is essential for promoting disease prevention, managing chronic conditions and liaising with hospital care. The results of this effort are already visible. Between 2021 and the first half of 2026, the USIF Home Care Service conducted nearly 50,000 medical and nursing consultations, highlighting the growing focus on providing care to families. Significant progress has also been made in dental care, with over 13,000 consultations carried out since 2021, representing an increase of around 36% between 2024 and 2025.
July 9, 2026 José Manuel Bolieiro highlights improvement of Faial Island Health Unit with new vehicles, equipment and full GP coverage The President of the Regional Government, José Manuel Bolieiro, chaired today the handover of six electric vehicles and two new sets of dental equipment to the Faial Island Health Unit (USIF). These investments were funded under the Recovery and Resilience Plan (RRP) to bolster the capacity of primary healthcare services on the island. On this occasion, the head of the Azorean Government emphasised that this investment stems from the Regional Government’s ability to make use of EU funds to modernise the Regional Health Service. “This was an ambition we were able to accomplish through strict compliance with the milestones and targets of the Regional Recovery Plan (RRP). We have taken this opportunity to bolster the resources available for healthcare and improve our response capacity to the population,” stated José Manuel Bolieiro. The six electric vehicles, representing an investment of about €268,000, will not only replace three vehicles that have reached the end of their useful life but also double the fleet serving the Faial Island Health Unit, which will significantly improve the provision of home healthcare services. The head of the Azorean Government also highlighted the investment in oral health, with the purchase of two state-of-the-art dental chairs, at a cost of around €34,000. “We did not simply replace equipment. We now have two dental chairs, among the most modern available today, which will enable this Health Unit to take an increasingly proactive approach to screening and promoting oral health amongst the Faial population," he emphasised. Between 2021 and 2026, the Regional Government invested about €565,000 in Faial Island Health Centre, with more than €300,000 funded under the RRP. This also included the purchase of equipment such as vital signs monitors, surgical lights and IT equipment, contributing to the technological modernisation of this unit. José Manuel Bolieiro also highlighted the progress achieved regarding human resources, noting that the hiring of three General Practitioners means that the island now has full GP coverage. "GP Coverage on the island of Faial now stands at 100%, a very positive sign of the progress we are making within the Regional Health Service, particularly in terms of primary healthcare," he emphasised. The Faial Island Health Unit plays a key role in providing local healthcare to the population, particularly in an archipelago where primary healthcare is essential for promoting disease prevention, managing chronic conditions and liaising with hospital care. The results of this effort are already visible. Between 2021 and the first half of 2026, the USIF Home Care Service conducted nearly 50,000 medical and nursing consultations, highlighting the growing focus on providing care to families. Significant progress has also been made in dental care, with over 13,000 consultations carried out since 2021, representing an increase of around 36% between 2024 and 2025.
Comunicado
July 10, 2026 Communiqué from the Council of the Government The Council of the Government, which met on July 8, 2026, in Horta, adopted the following measures: 1. The Government Council concluded its review of the final version of the Functional Programme drawn up for the Renovation, Reorganisation and Restructuring of the Divino Espírito Santo Hospital (HDES), following the guidelines issued by the Regional Government and the work of the Review Committee, which discussed and considered that document and consulted all the directors of the clinical and non-clinical departments at HDES. Accordingly, the Council of the Government authorised the HDES Board of Directors to initiate the necessary procedures for the public dissemination of the Operational Programme and to proceed with all subsequent stages of the Renovation, Reorganisation and Restructuring process. The HDES Board of Directors is also required to provide the Government with the necessary information so that the Council of the Government may validate all stages of this procedure. The Government Council also determined that the consultancy firm Antares should present the Operational Programme in advance to the parties sitting in the Legislative Assembly of the Autonomous Region of the Azores, the municipalities and the Bureau of the São Miguel Island Council. 2. Approve a draft Regional Legislative Decree, to be submitted to the Legislative Assembly, which aims to establish the legal framework for the Health Voucher scheme. With the Health Voucher scheme, the Regional Government aims to ensure that patients have faster access to specialist hospital consultations and additional diagnostic tests. The Health Voucher scheme is intended to reduce waiting times, increase patients’ freedom of choice and promote a more efficient use of available resources. The Health Voucher will be issued for approved or contracted providers if the maximum guaranteed response times are exceeded. 3. Approve the Regional Implementing Decree simplifying the application procedures regarding the support scheme for cultural agents in the Azores. Among the main changes is the adjustment of the application period, which is moved from August to January, allowing for greater predictability following the approval of the Regional Budget. Cultural agents will also be able to apply for different levels of support within the same project, reducing the risk of exclusion. The application platform will be redesigned to make it simpler and more intuitive. 4. Approve the Resolution authorising the signing of a Programme Contract between the Autonomous Region of the Azores and the NONAGON Association – São Miguel Science and Technology Park Association, for 2026, with a maximum amount of €492,000. 5. Approve the Resolution reducing port fees by 50% for local container vessels calling at regional ports, provided that these vessels handled fewer than 3,000 TEUs of full containers in the previous year. 6. Approve the Resolution authorising the launch of an international public tender for the Regional Cohesion and Economic Development Support Fund to enter into a contract for chartering a vessel to provide regular freight services to the island of Flores, with a base price of €7.5 million. 7. Approve the Resolution authorising the launch of an international public tender for the acquisition of an emergency and assistance vehicle equipped with lifting equipment for the island of Terceira, with a base price of €1.3 million.
July 10, 2026 Communiqué from the Council of the Government The Council of the Government, which met on July 8, 2026, in Horta, adopted the following measures: 1. The Government Council concluded its review of the final version of the Functional Programme drawn up for the Renovation, Reorganisation and Restructuring of the Divino Espírito Santo Hospital (HDES), following the guidelines issued by the Regional Government and the work of the Review Committee, which discussed and considered that document and consulted all the directors of the clinical and non-clinical departments at HDES. Accordingly, the Council of the Government authorised the HDES Board of Directors to initiate the necessary procedures for the public dissemination of the Operational Programme and to proceed with all subsequent stages of the Renovation, Reorganisation and Restructuring process. The HDES Board of Directors is also required to provide the Government with the necessary information so that the Council of the Government may validate all stages of this procedure. The Government Council also determined that the consultancy firm Antares should present the Operational Programme in advance to the parties sitting in the Legislative Assembly of the Autonomous Region of the Azores, the municipalities and the Bureau of the São Miguel Island Council. 2. Approve a draft Regional Legislative Decree, to be submitted to the Legislative Assembly, which aims to establish the legal framework for the Health Voucher scheme. With the Health Voucher scheme, the Regional Government aims to ensure that patients have faster access to specialist hospital consultations and additional diagnostic tests. The Health Voucher scheme is intended to reduce waiting times, increase patients’ freedom of choice and promote a more efficient use of available resources. The Health Voucher will be issued for approved or contracted providers if the maximum guaranteed response times are exceeded. 3. Approve the Regional Implementing Decree simplifying the application procedures regarding the support scheme for cultural agents in the Azores. Among the main changes is the adjustment of the application period, which is moved from August to January, allowing for greater predictability following the approval of the Regional Budget. Cultural agents will also be able to apply for different levels of support within the same project, reducing the risk of exclusion. The application platform will be redesigned to make it simpler and more intuitive. 4. Approve the Resolution authorising the signing of a Programme Contract between the Autonomous Region of the Azores and the NONAGON Association – São Miguel Science and Technology Park Association, for 2026, with a maximum amount of €492,000. 5. Approve the Resolution reducing port fees by 50% for local container vessels calling at regional ports, provided that these vessels handled fewer than 3,000 TEUs of full containers in the previous year. 6. Approve the Resolution authorising the launch of an international public tender for the Regional Cohesion and Economic Development Support Fund to enter into a contract for chartering a vessel to provide regular freight services to the island of Flores, with a base price of €7.5 million. 7. Approve the Resolution authorising the launch of an international public tender for the acquisition of an emergency and assistance vehicle equipped with lifting equipment for the island of Terceira, with a base price of €1.3 million.
Nota de Imprensa
July 9, 2026 Vice-Presidency of the Government steps up capacity-building for public entities and implementation of LINKA The Vice-Presidency of the Regional Government, through the Regional Directorate for Communications and Digital Transition (DRCTD), is organising a series of training sessions for regional public administration entities. The aim is to support the digital transition and dematerialisation of public services, step up the implementation of the LINKA architecture and promote the use of the Azores Services Portal as the single point of access to the Region’s digital services. These initiatives are part of the Regional Government’s administrative modernisation strategy and aim to support public entities in streamlining their processes, thereby promoting a more efficient and integrated public administration focused on the needs of citizens and businesses. This initiative also falls within the remit of the Regional Directorate for Communications and Digital Transition. In addition to communications, digital infrastructure and cybersecurity, this department is tasked with coordinating and monitoring the implementation of the regional digital transition strategy, promoting administrative modernisation, simplifying processes and adopting digital solutions that enhance the efficiency of public services and bring them closer to citizens and businesses. In these training sessions, organisations are encouraged to adopt the key components of the LINKA architecture, transforming their administrative processes and their approach to delivering digital public services, always leveraging the interoperability component. The Azores Services Portal plays a central role in this strategy, serving as the single digital gateway to the public services provided by the Regional Public Administration – a single point of access to services, regardless of the entity responsible for delivering them – thereby simplifying the search for information, the submission of applications and the tracking of cases. In addition, Azor.ID ensures secure integrated authentication for the Region’s digital services, providing a simpler and more consistent experience for users. In turn, RegiDoc provides mechanisms for the certification and management of official documents, contributing to the traceability, security and reliability of electronic administrative procedures. The LINKA training sessions consist of detailed presentations on more than a dozen application modules within the interoperable architecture. They have been taking place throughout June and will continue into July, involving the Regional Public Administration departments. Simultaneously, small-group workshops dedicated to specific services are being held, allowing participants to analyse specific cases, clarify queries and provide direct support for the ongoing dematerialisation procedures. This approach seeks to ensure that organisations acquire not only knowledge of the available technological tools, but also the autonomy to drive their own digital transformation processes sustainably within the LINKA ecosystem, thereby avoiding not only the creation of their own departmental tools, which are redundant and lack integration, but also the replacement of a wide range of obsolete applications. The Regional Directorate for Communications and Digital Transition has stepped up its close monitoring of public entities, taking an active role in managing organisational change – a continuous process of capacity-building, collaboration and human support – recognising that the modernisation of public services depends as much on technology as on the people who use it daily.
July 9, 2026 Vice-Presidency of the Government steps up capacity-building for public entities and implementation of LINKA The Vice-Presidency of the Regional Government, through the Regional Directorate for Communications and Digital Transition (DRCTD), is organising a series of training sessions for regional public administration entities. The aim is to support the digital transition and dematerialisation of public services, step up the implementation of the LINKA architecture and promote the use of the Azores Services Portal as the single point of access to the Region’s digital services. These initiatives are part of the Regional Government’s administrative modernisation strategy and aim to support public entities in streamlining their processes, thereby promoting a more efficient and integrated public administration focused on the needs of citizens and businesses. This initiative also falls within the remit of the Regional Directorate for Communications and Digital Transition. In addition to communications, digital infrastructure and cybersecurity, this department is tasked with coordinating and monitoring the implementation of the regional digital transition strategy, promoting administrative modernisation, simplifying processes and adopting digital solutions that enhance the efficiency of public services and bring them closer to citizens and businesses. In these training sessions, organisations are encouraged to adopt the key components of the LINKA architecture, transforming their administrative processes and their approach to delivering digital public services, always leveraging the interoperability component. The Azores Services Portal plays a central role in this strategy, serving as the single digital gateway to the public services provided by the Regional Public Administration – a single point of access to services, regardless of the entity responsible for delivering them – thereby simplifying the search for information, the submission of applications and the tracking of cases. In addition, Azor.ID ensures secure integrated authentication for the Region’s digital services, providing a simpler and more consistent experience for users. In turn, RegiDoc provides mechanisms for the certification and management of official documents, contributing to the traceability, security and reliability of electronic administrative procedures. The LINKA training sessions consist of detailed presentations on more than a dozen application modules within the interoperable architecture. They have been taking place throughout June and will continue into July, involving the Regional Public Administration departments. Simultaneously, small-group workshops dedicated to specific services are being held, allowing participants to analyse specific cases, clarify queries and provide direct support for the ongoing dematerialisation procedures. This approach seeks to ensure that organisations acquire not only knowledge of the available technological tools, but also the autonomy to drive their own digital transformation processes sustainably within the LINKA ecosystem, thereby avoiding not only the creation of their own departmental tools, which are redundant and lack integration, but also the replacement of a wide range of obsolete applications. The Regional Directorate for Communications and Digital Transition has stepped up its close monitoring of public entities, taking an active role in managing organisational change – a continuous process of capacity-building, collaboration and human support – recognising that the modernisation of public services depends as much on technology as on the people who use it daily.
