Displaced Patient Support Service supported more than two thousand patients and accompanying persons since September - Communication

Secretaria Regional da Saúde e Segurança Social

The Displaced Patient Support Service (SADD) in Lisbon has recently seen the appointment of a new coordinator and, through the Health and Social Security Department, has secured a protocol for the provision of facilities to accommodate displaced patients with all the comfort and convenience. It has seen a significant increase in the number of cases. 

From 80 patients accommodated in September, the number of patients reached 185 in March 2025, totalling 1009 patients and 2030 accompanying persons already housed in the accommodation under protocol (Rua dos Anjos). It can accommodate 12 people in six rooms, including patients and carers simultaneously, with cots for babies and children.

"A patient has access to a room for two people for a fee, the remainder of which is covered by the Regional Health Service, "explained Mónica Seidi, Secretary for Health and Social Security, who believes that “the fact that the accommodation is constantly full proves that it is a practical solution that serves patients well.”

She added that these "figures reflect that the investment made in these facilities was necessary and is being put to good use."

The Displaced Patient Support Service provides not only accommodation but also a transport service between the hospital, the airport and the residences. In addition to the technical support provided, the transport van service has been an asset in ensuring the mobility of patients between different essential locations.

This service has made it easier for users to get to hospitals, airports and residences, providing safe and appropriate transport for their needs, with 239 journeys made for 356 people over the period in question. It also provides transport for people with reduced mobility.

Mónica Seidi considered that "these results are due not only to the contribution of the Ministry of Health and the Regional Government to ensuring that the conditions are in place but also the ongoing efforts of the Displaced Patient Support Service team to guarantee the best possible care for patients."